In many cases, connection issues can be resolved with a few checks. Please try the following when you have a moment.

1.Please make sure the mug is in pairing mode before attempting to connect.

2.The WiFi must be 2.4 GHz. If you are using a mobile hotspot, please ensure it is set to maximum compatibility.

3.If the WiFi list does not appear automatically, you can manually enter the WiFi name and password. Please make sure there are no spaces or special characters.

4.Please ensure that Bluetooth is turned on on your iPhone during the setup process.

If the issue still persists after trying the above, we’d be more than happy to investigate further. Please feel free to send us:

• Photos or a short video showing the issue
• The SN (serial number) on the back of the box

Switch function: Click or swipe the touch area
Exit/enter this function: Long press the touch area

PS: Some initial versions of the manual showed a double-click action, which has been replaced by a long press.

We have prepared detailed feature introduction and usage tutorial videos, please check them out:

https://pixelmug.com/pages/pixelmug-guide

Great question! The PixelMug is designed with durability in mind, featuring an IPX8 waterproof rating and a premium porcelain body that ensures long-lasting performance. While it’s built to handle daily use and regular washing with ease, we always recommend handwashing to maintain its smart technology at peak performance.

Like all battery-powered devices, prolonged exposure to extreme heat—such as the high-temperature drying cycle in some dishwashers—may impact long-term performance. While our rigorous testing under high-temperature and humidity conditions has shown that PixelMug holds up well, we are also actively exploring specialized testing facilities. However, as of now, no existing dishwasher-safe certification applies to battery-powered devices, and no professional labs currently offer relevant testing for such products.

For best results, a quick rinse or gentle hand wash will keep your PixelMug looking and performing at its best! ✨

Also, if anyone knows of a battery-powered device that is certified safe for dishwasher use, we’d greatly appreciate it if you could share! Our engineering team would love to explore and research it right away.

If you saw the cloud icon with a green checkmark during setup and the app indicates that the connection was successful, the “X” on the mug’s Wi-Fi icon is likely due to a short delay. Please wait 3–5 seconds, and the icon should update to normal automatically.

Yes, the PixelMug is as smart as it is tough, featuring full IPX8 waterproof certification. Feel free to hand-wash it with confidence—it's built to withstand daily use and regular rinsing with ease.

The slight glow around the lights is completely normal. Since the pixel display is set beneath a thin ceramic layer, the light naturally diffuses through the material, creating PixelMug’s signature soft ambiance.

If you purchased the Kickstarter limited version without AI features, AI-related functions will not be available.

Additionally, during app updates, there may be temporary differences between the iOS and Android versions due to store review timelines. This can cause feature discrepancies, which usually resolve within a few days once the new versions are approved.

We've received many questions about the capacity of PixelMug. Our premium porcelain mug are meticulously handcrafted using a rare double-layer ceramic technique. To achieve this, the cup body must maintain exceptional strength to withstand firing at an intense 2000°C without warping. At the same time, we need to ensure a translucent, refined finish to deliver a flawless LED display effect.

Given these challenges, the mug mold is designed significantly larger, yet we’ve achieved an outstanding final result. Therefore, please understand that the chosen capacity is a carefully balanced decision—taking into account display performance, strength and durability, comfortable single-handed grip, and the complexities of the production process.

Of course, you can even import a real photo, and our app will automatically convert it to a pixel map. Or just give this work to the AI

PixelMug will NOT become a regular mug after some time—it won’t suddenly stop working when the battery ages.
Like other devices that use rechargeable batteries, the battery capacity will gradually decline over time with repeated charging—just like your phone. But it will still continue to function.
From my own experience, I have an electric shaver that’s been working for 18 years—it just needs to be charged more often, but it still works perfectly well.
So yes, over time the battery may hold less charge, but PixelMug will remain fully usable.